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“Problematic” was one of a plethora of tracks quietly purged from the service on January 1st, 2021. But Young says she has never paid for third-party streaming boosts. when a paid marketing service, manager, or agency uses bots to artificially boost play numbers and increase an artist’s revenue, which is a practice banned under Spotify’s terms of service. He explained Spotify often performs a sweep of songs they suspect have fake streaming activity - a.k.a.
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“ didn’t give me a warning or reach out to me to ask about the issue,” she says. Her distributor DistroKid emailed later that day to confirm the track was removed, with no explanation as to why. Young reached out to the streaming service, but to no avail. But that’s what happened in the late hours of January 2nd when a fan frantically messaged the Los Angeles-based pop singer to ask why her song “Problematic” had vanished from Spotify the day before. Use our Community’s Ongoing Issues board to find helpful tips and information Note: If you don’t find your issue on Community, you can post about it and get help from our Community members in English.Furiously writing emails wasn’t how Callie Young wanted to start her 2021.If this didn’t help, you may need to troubleshoot further with the device's manufacturer. Your SD card is not causing problems, try removing it (Android only).Your device's battery is sufficiently charged.Your firewall isn’t blocking Spotify (desktop only).Your device has at least 250MB of available memory.Your device is supported for Spotify and up-to-date.If it doesn’t, it could be an issue specific to your device. Is it your device? See if the issue happens on a different device, or when using the web player. Songs can be grayed out if they're not available in your market.Check your network connection, or switch to a different network.
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Check your device is not in offline mode.Issues with local files? See Local files. Problems with listening offline? See Listen offline.
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Issues with the sound or volume? See Can’t hear Spotify.
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